A Quality Report (previously Quality Account) is an annual report made available to the public about the quality of services delivered by providers of NHS services in England.

Quality consists of three areas which are key to the delivery of high quality services:

• patient safety
• clinical effectiveness (how well the care provided works)
• patient experience (how patients experience the care they receive)

The Quality Report focuses on quality improvement by reviewing the previous year’s performance, identifying areas for improvement and outlining how those improvements will be made and monitored over the next year. 

You can access our 2021 Quality Report here:

Annual Quality Report 2021 [2.3Mb PDF]