Community Eyecare

We'd love to hear from you!

Please don’t hesitate to contact us whether you are a patient, optometrist or a general practitioner.  We’re here to help and provide support and advice.

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Postal Address: Community Health and Eyecare Ltd.,  1-6 Star Building, Oliver’s Place, Fulwood, Preston, PR2 9WT

Optometrist Enquiries: 08000 151 321

Patient Enquiries: 0330 100 4730

24 Hour Emergency Careline: 0344 264 4162

Secure Fax/ Safe Haven: 01772 795 620

Customer Services: [email protected]

Careers: careers@chec.uk

Marketing & Engagement Team: [email protected]

Leave a Review

At CHEC, we pride ourselves on providing the highest quality care that supports the needs of local patients. We are always happy to receive feedback from patients and optometrists.

Whether good or bad, these views will help us continually improve our services and maintain the highest standards of care for our patients. If you are interested in providing us with your feedback, please click below.

Have a Complaint?

Feedback about our services is very important to us. If you have a complaint relating to the treatment you have received please contact the customer services team who will be able to help:

You must let us know as soon as possible about your complaint so that we may resolve the matter promptly and to your satisfaction.

Wherever possible, tell someone close to the cause of your complaint i.e., nurses, doctors or receptionists, as it may be possible to resolve the problem straight away.

What if I am still unhappy?

If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.

If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.

Contact the Ombudsman as follows: