FAQs
Have a Complaint?
It is important that you let us know as soon as possible of your complaint, so that we may resolve the matter promptly and to your satisfaction. Please tell a staff member straight away if you are unhappy with your care or wish to seek more information to understand your care.
At Community Health & Eyecare Ltd, we would prefer to discuss any issues with you, to reduce any distress or concern. Our patient co-ordinators, receptionists, technicians, nurses, doctors will be happy to answer any concerns/issues and resolve this straight away
If you prefer to talk to someone not directly involved in your care, please contact the Quality Team on 0344 264 4160 or email on [email protected]. Our team will be happy to provide advice and support
In the event that you wish to make a formal written complaint, please forward a letter of complaint to Community Health and Eyecare Ltd, 1-6 Star Building, Olivers Place, Fulwood, Preston, PR2 9WT, or send via email to [email protected].
If you are unable to complain yourself either verbally or in writing, you will need to appoint an “authorised representative”. You will need to provide your consent for this person to act on your behalf.
What if I am still unhappy?
If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.
If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.
Contact the Ombudsman as follows:
0345 015 4033[email protected]
www.ombudsman.org.uk
