Community Eyecare

About us

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We'd love to hear from you

Please don’t hesitate to contact us whether you are a patient, optometrist or a general practitioner. We’re here to help and provide support and advice.

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Our Contact Info

Postal Address

Community Eyecare, 1-6 Star Building, Broughton Business Park, Fulwood, Preston, PR2 9WT

Enquiries

Patient Enquiries: 0330 100 4730
24hr Emergency Careline: 0344 264 4162

Email

Customer services: [email protected]
Careers: [email protected]
Marketing & Engagement Team: [email protected]

FAQs

Have a Complaint?

It is important that you let us know as soon as possible of your complaint, so that we may resolve the matter promptly and to your satisfaction. Please tell a staff member straight away if you are unhappy with your care or wish to seek more information to understand your care.


At Community Health & Eyecare Ltd, we would prefer to discuss any issues with you, to reduce any distress or concern. Our patient co-ordinators, receptionists, technicians, nurses, doctors will be happy to answer any concerns/issues and resolve this straight away

If you prefer to talk to someone not directly involved in your care, please contact the Quality Team on 08000 151 321 or email on [email protected] Our team will be happy to provide advice and support


In the event that you wish to make a formal written complaint, please forward a letter of complaint to Community Health and Eyecare Ltd, 1-6 Star Building, Olivers Place, Fulwood, Preston, PR2 9WT, or send via email to [email protected]


If you are unable to complain yourself either verbally or in writing, you will need to appoint an “authorised representative”. You will need to provide your consent for this person to act on your behalf.


Download Complaints Leaflet (.pdf 209kb)

What if I am still unhappy?

If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.


If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.


Contact the Ombudsman as follows:

0345 015 4033
[email protected]
www.ombudsman.org.uk

Have a more specific request?

Use these other forms instead!

Patient Enquiry

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Optom Enquiry

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Recruitment Enquiry

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Review

Leave a Review

At CHEC, we pride ourselves in providing the highest quality care that support the needs of local patients. We are always happy to receive feedback from patients and optometrists.

Careers

Careers

We are always looking for great talent, both clinical and non-clinical, to join our team and help achieve our ambitious goals and growth. We care about our people and we care about the future of eye health and how Community Health & Eyecare can play an innovative part in making this great, with your help.
Review

Leave a Review

At Community Eyecare, we pride ourselves in providing the highest quality care that support the needs of local patients. We are always happy to receive feedback from patients and optometrists.

Whether good or bad, these views will help us to continually improve our services and maintain the highest standards of care for our patients.

Careers

Careers

Some info here about careers and other stuff and things?