Position title
Patient Booking Co-ordinator

CHEC out our Referral and Bookings Team

Preston head office

Salary £17.3k  

Full time and permanent 37.5 hours per week Monday to Friday


Help our team, help our patients and help the NHS.

At Community Health and Eye Care (CHEC), all patients that are referred to us are processed and booked via our Referral & Bookings Management Centre. In other organisations you may have worked, this team might be called a contact centre or customer service centre.

Due to the growth of our head office in Fulwood, Preston, we are now looking to expand our team of Patient co-ordinators. As an NHS commissioned service, our aim is to be the most responsive to patient needs.


Day to day, you will be the first point of contact (by telephone) for patients, general practitioners and Optometrists throughout the referral process. This role requires regular liaison with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems.



You might not have experience in a similar position but that is not essential. What is important to us is your attitude, behaviour and commitment to delivering a superb service.

Your Empathy spelt with a capital E is essential and we value this highly.

You are someone who enjoys telephone work and clearly communicating with all different types of people. It would be useful if you have experience of working with customers and using multiple IT systems. Being obsessed with accuracy and attention to detail is also a preference for excelling in this role from day one.

If you have worked within a regulated industry or healthcare related environment, then that is ideal but not essential.

Job Benefits

Hybrid and Home working available after training and probation

20 days leave + bank holidays


Training and development to progress your career

Employee Assistance Programme to support your wellbeing

A work life balance, no late nights, on calls or weekends


If you like what you’ve read so far, we look forward to receiving your CV via email to [email protected]

If you would like an informal chat about the opportunities now or in the future please feel free to call Daniel on 01772 286168

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Employment Type
Job Location
Head Office, Preston, Lancashire, PR2 9WT, United Kingdom
Working Hours
37.5 hours per week Monday to Friday 9am - 5pm
Base Salary
£17374-£17374 Per year
Date posted
Valid through

Your data will be used to support your recruitment activity and application.

To understand how we use your data please read our full privacy policy on our website below.

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Position: Patient Booking Co-ordinator

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